Privacy Policy

This Privacy Policy ("Policy") applies to those who visit our website ("Website"), as well as users of our Platform, tools and services offered by Sakshi Sanjay Masand legally trading under the name of M/s Big Little Lemons("Services"). This Privacy Policy sets out the manner in which the Entity collects, stores, processes, and shares the personal information provided by you for the use of the Platform and for availing the Services, as may be required by the Entity (“Information”). Please read
the Privacy Policy carefully. If you do not agree to the any of the terms of the Privacy Policy, please do not use or access the Platform.
Use and access to the Platform is subject to the <link to insert terms and conditions> (“Terms”), and the Privacy Policy shall be read to form part of the Terms. Capitalized terms used in this Privacy Policy shall have the same meaning ascribed to them in the Terms. By using the Platform, you shall be deemed to have read, understood and accepted the terms of the Privacy Policy and the Terms (described below). We are committed to protecting your privacy and securing the Information, by ensuring high standards of data security, employing best practices for data protection, and complying with applicable laws and regulations in respect of your Information.
The Information We Collect and How We Use It:
In order to operate the Platform, the Entity is required to collect, store, or use the
Information so collected which shall include the User Data, the operating system and browser used by you, the Internet Protocol address of your computer and page interaction information. By accessing the Platform, you consent to such data collection by the Entity.
Such information shall be collected in aggregate form without identifying you separately. The Entity uses such Information to track user trends and gather demographic information. As such Information does not identify you personally, the Entity may use and disclose such Information for any purpose.
If you wish to avail the Services, the Entity shall collect the following additional Information, including but not limited to personal information such as your name, address, date of birth, telephone number, e-mail address, proof of identity, and any financial information including user transaction data, credit card details, debit card details, bank account details, account information and know your customer documents as required under any regulations enacted by the Reserve Bank of India. If you chose not to provide the Information to the Entity or wish to delete the Information already provided, then you shall no longer be eligible to access the Platform and avail the Services.
The Entity collects such Information:
1. To facilitate your use of the Platform and Services;
2. To understand your preferences and personalise the Services provided to you;
3. To keep you informed of important information regarding the Platform and Services; and
4. To keep the Platform and Services secured.
Our Platform uses cookies to enable us to uniquely identify your browser. The term ‘cookies’ refers to small pieces of information that a website sends to your computer's hard drive while you are accessing our Platform. We may also employ web beacons/web bugs, that help us better manage content on our Platform by informing us what content is effective. They are used to track the online movements of users of our Platform.
How We Share Your Information:
The Entity may choose to sell or offer your Information to a third-parties,. However, we may be required to disclose Information to governmental and regulatory authorities, our business partners including financial institutions, our employees, affiliates, advisors, service providers, merchants and internal administrators who will be subject to strict confidentiality obligations, and to any third-parties who acquire our assets or business and as required to provide the Services to you.
We do not share your Information with any other third parties except, and only to the extent necessary, with parties such as our merchants, partners and any other third parties with which we have entered into agreements in order to provide you with our Services. Our access to your Information is limited only for the purposes of providing our Services to you or as required under law.
In the event of any disclosure of your Information, including in the case of any disclosures to governmental and regulatory authorities or any third-parties who acquire our assets or business, we will endeavour to disclose such limited Information as may be necessary.
You agree that, by providing any Information, you have accepted the Terms and this Privacy Policy, and shall not make any claims or dispute the use of the Information in the manner provided herein, including in respect of any act or omission of any third-party to whom the Information is disclosed either by the Entity or by you.
How We Retain Your Information:
We will required to retain your Information for the purposes of complying with legal obligations or for settling any claims or grievances. In every case, we will endeavour to retain only such Information which is required and necessary for such purposes, and for such duration until the purposes are met or are no longer applicable. Upon a specific written request, we will delete your Information within a reasonable amount of time, subject to the requirements set out herein, and subject to any back-ups that we may be required to preserve for complying with statutory and contractual obligations. If owing to any compliances with statutory and contractual obligations, we are unable to delete your Information, we shall mask your Information using reasonable safeguards as per standard industry practices and applicable law.
How We Protect Your Information :
In order to protect and secure your Information against theft, loss and unauthorized access, the Entity uses reasonable safeguards as per standard industry practices and applicable law.
However, cyberattacks and data security risks are always subject to continuous
development and improvement, and we do not take any liability or responsibility for any hacking, viruses, or other issues resulting in the loss of your Information. You understand that you are responsible for any actions not attributable to the Company which result in a breach of your Information, including use of any unauthorized or modified software or hardware for accessing the Platform, any inaccuracy or delay in updating the Information, or sharing of any credentials or Information with any other person.
The Entity may be required to send you updates and information relating to your use of the Platform and the Services, and you hereby provide your consent to receiving such communications at the phone number, email address, or address provided by you. The Entity may additionally contact you to update you on any offers, benefits, rewards and marketing material relating to new products and services launched by the Entity or its service partners.
Link to Other Websites and Third Party Advertisers The Platform may contain links to third party sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
You agree to indemnify the Entity and its service partners and each of their affiliates, representatives, officers, employees, and partners from any claims made by any third-parties (including any governmental or regulatory authorities) relating to your Information and any content submitted by you on or through the Platform, any breach by you of the Terms and this Privacy Policy, and any violation by you of the rights of any other person or user of the Platform.
You agree that the Entity shall not be liable or responsible for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of opportunity, profits, goodwill, use, data, information, details or other intangible losses (even if the Entity has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Platform or the Services; (ii) unauthorised access to or alteration of your Information; (iii) failure or delay in providing the Services or access to the Platform; (iv) any performance or non-performance by the Entity; (v) any damages to your
property as the result of your use of the Platform; and (vi) server failure or otherwise.
This Privacy Policy shall be governed by and under the laws of India and shall be subject to the exclusive jurisdiction and venue of the High Court of Mumbai.
The Company may update this Privacy Policy from time to time without any notice. By continuing to use and access the Platform and the Services, you shall be deemed to have accepted the Privacy Policy as amended from time to time. Such updates/ amendments shall be effective immediately. Please note that at all times you are responsible for updating your Personal Information, including to provide us with your most current e-mail address. If after any such change in our Policy, you shall notify us promptly.
Contact Information
If you would like to provide any feedback or have any questions about this Policy or your dealings with our Platform, you can contact us at order to address any grievances or concerns you may have in relation to your use of our Platform or Services, please contact our Grievance Officer at the contact details provided below: